IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN RAISE THE REQUEST FROM ' RETURN CENTER ' SECTION WITH EASE.
Please click the above link for returning your product.
1. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at email@example.com mentioning your Order ID.
2. We will personally ensure that a brand new replacement is issued to you with no additional cost.
3. If the customer is unsatisfied with the product delivered then he/she can raise a return request from the Returns Center and Mail with us UNPACKING Video at firstname.lastname@example.org within 2 days from the date of receiving the parcel. After analyzing the reason/reasons for return, if satisfied, Vishnu Weaves will arrange a pick-up from your place (reverse pick up may not be available on selected pin codes). We have two options for processing such returns :-
4. In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no refund would be made. Only credit note would be given.
5. When you return the product to the courier guy, it is mandatory to take a receipt ( physical or through message). In case of lost shipment we will need the proof of return by you.
6. Refund would be processed within 4-7 days after the product is received back to our warehouse in Surat.
7. Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including but not limited to: BOPP bags, tags attached on garments (tags should be attached to the product in its original condition, if tags are unattached or cut from the product in any means the return or exchange will not be accepted), boxes or tamperproof bags and all other items received by the customer. Any item/items that have been damaged, soiled, altered or not in its original condition will not be accepted and will be sent back to the customer.
8. Return request will not be accepted through any other medium like Facebook / Instagram chat / WhatsApp chat or Phone call.
9. Cash on Delivery (COD) is available within India on orders below Rs 5,000/-. Please note that COD is not available for custom stitching orders.
10. It usually takes 4-5 working days to dispatch your product. Customized orders can take additional 3-5 working days.
11. Custom stitching orders not eligible for Return
1. Once the order is placed, it takes 3 to 5 working days to dispatch after placing the order.
2. If customization is added it will take more 4 to 5 working days to dispatch.
3. International shipping rates vary by country and by product weight. Please add items to your cart to see shipping charges.
4. So, the estimated time would be 15 to 20 working days for the order to get delivered. You will receive the tracking details once your order has been shipped.
5. Custom and Import duty is the responsibility of the customer. (Customer duty has to be paid within 2 days after the shipment arrives at your location/country.)
6. These timelines may be affected due to current situations.
1. If unfortunately you wish to cancel the order, please do it before your order gets shipped.
2. If you have received the product and you do not like it, the same can be shipped back within 2 days and email us the courier receipt with Order Number on email@example.com.
3. The customer is responsible for sending the product back to our store in Surat.
4. The shipping charges for sending the product back has to be borne by the customer.
5. Once we receive the products, a strict quality check would be done by our team. Please make sure that the original packing is intact when you courier it back to us .
6. The amount refunded to you would be only for the products. 5% of PayPal transaction amount will be deducted from the refund.
7. Refund will be processed in the form of Refund or Store credit (after deducting shipping charges), Store credit can be used for future purchases on our store
8. Once the product goes into customization process the order cannot be cancelled or Return.
RETURN AND EXCHANGE POLICY FAQ
Frequently asked questions about returns, refunds, and exchanges.
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 2 days of the delivered date.
We allow the exchange of purchased items . Once the exchange request is approved, the replaced item will be shipped to you.
If you have any queries regarding return or refund, reach out to us.