- If unfortunately you have to cancel an order, kindly do so before your order is shipped. You can contact us on +91 8141357589 or mail us on firstname.lastname@example.org for order cancellation.
- If you cancel your order before it is shipped, we will refund you the entire amount.
IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN DROP YOUR EMAIL 'email@example.com' SECTION WITH EASE.
RETURN POLICY (For orders shipped within INDIA)
1. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at firstname.lastname@example.org mentioning your Order ID.
2. We will personally ensure that a brand new replacement is issued to you with no additional cost.
3. If the customer is unsatisfied with the product delivered then he/she can raise a return request from the Returns Center and Mail with us UNPACKING Video at email@example.com within 2 days from the date of receiving the parcel. After analyzing the reason/reasons for return, if satisfied, Vishnu Weaves will arrange a pick-up from your place (reverse pick up may not be available on selected pin codes Then you have to Send us by Courier).
We have two options for processing such returns :
- Store Credit– We add amount equal to the product value to your ' Vishnu Weaves ' Account . You can use this credit amount during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.
Bank Refund- We refund the amount minus Rs.200/-(adjusted towards shipping & re-stocking charges) per product in your bank account.
- We need following bank details - NAME, A/C No., IFSC CODE, ACCOUNT TYPE CURRENT OR SAVING, BANK NAME, BRANCH NAME to process the refund. These details need to be provided by the customer along with the mail for return request.
4. Return request will not be accepted through any other medium like Facebook / Instagram / WhatsApp chat or Phone call.
5. In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no refund would be made. Only credit note would be given.
6. When you return the product to the courier guy, it is mandatory to take a receipt ( physical or through message). In case of lost shipment we will need the proof of return by you.
7. Refund would be processed within 4-7 days after the product is received back to our warehouse in Surat.
8. Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including but not limited to: BOPP bags, tags attached on garments (tags should be attached to the product in its original condition, if tags are unattached or cut from the product in any means the return or exchange will not be accepted), boxes or tamperproof bags and all other items received by the customer. Any item/items that have been damaged, soiled, altered or not in its original condition will not be accepted and will be sent back to the customer.
9. Return request will not be accepted through any other medium like Facebook / Instagram chat / WhatsApp chat or Phone call.
10. Cash on Delivery (COD) is available within India on orders below Rs 5,000/-. Please note that COD is not available for custom stitching orders.
11. It usually takes 4-5 working days to dispatch your product. Customized orders can take additional 3-5 working days.
12. Custom stitching orders not eligible for Return
13. Products Purchased on EMI cannot be returned, It can only be exchanged
EXCHANGE POLICY (For orders shipped within INDIA)
1. If the customer is unsatisfied with the product delivered then he/she can raise a Exchange request from the Mail with us UNPACKING Video at firstname.lastname@example.org within 2 days from the date of receiving the parcel. After analyzing the reason/reasons for Exchange, if satisfied, Vishnu Weaves will arrange a pick-up from your place (reverse pick up may not be available on selected pin codes Then you have to Send us by Courier).
2. Exchange product will be sent by prepaid only, COD not available for Exchange Product
SHIPPING POLICY (For International Orders - USA, UK, Canada, etc)
1. Once the order is placed, it takes 3 to 5 working days to dispatch after placing the order.
2. If customization is added it will take more 4 to 5 working days to dispatch.
3. International shipping rates vary by country and by product weight. Please add items to your cart to see shipping charges.
4. So, the estimated time would be 15 to 20 working days for the order to get delivered. You will receive the tracking details once your order has been shipped.
5. Custom and Import duty is the responsibility of the customer. (Customer duty has to be paid within 2 days after the shipment arrives at your location/country.)
6. These timelines may be affected due to current situations.
RETURN POLICY (For International Orders - USA, UK, Canada, etc)
1. If unfortunately you wish to cancel the order, please do it before your order gets shipped.
2. If you have received the product and you do not like it, the same can be shipped back within 2 days and email us the courier receipt with Order Number on email@example.com.
3. The customer is responsible for sending the product back to our store in Surat.
4. The shipping charges for sending the product back has to be borne by the customer.
5. Once we receive the products, a strict quality check would be done by our team. Please make sure that the original packing is intact when you courier it back to us .
6. The amount refunded to you would be only for the products. 5% of PayPal transaction amount will be deducted from the refund.
7. Refund will be processed in the form of Refund or Store credit (after deducting shipping charges), Store credit can be used for future purchases on our store
8. Once the product goes into customization process the order cannot be cancelled or Return.
RETURN AND EXCHANGE POLICY FAQ
Frequently asked questions about returns, refunds, and exchanges.
HOW DO I RETURN?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
The following items cannot be returned:
- Gift cards
- Custom stitching orders not eligible for Return
THE ITEM I RECEIVED IS DAMAGED!
If the purchased product is faulty, reach out to us within 2 days of the delivered date.
CAN THE ITEMS BE EXCHANGED?
We allow the exchange of purchased items . Once the exchange request is approved, the replaced item will be shipped to you. Exchange product will be sent by prepaid only, COD not available for Exchange Product
MY QUESTION IS NOT ADDRESSED...
If you have any queries regarding return or refund, reach out to us.